This Privacy Policy describes how JT Dunant (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://www.jtdunant.com (the “Site”).
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support, register an account, or opt into marketing communications.
We collect the following types of personal information:
Device information such as IP address, browser type, time zone, cookie data, pages viewed, search terms, referring websites, and your interactions with the Site. This helps us load the Site properly and improve performance.
Order information including your name, billing and shipping address, email, phone number, and payment details (processed securely via Stripe or PayPal). This allows us to process and fulfill your orders, send confirmations, and manage delivery.
Account information, if you choose to register, including your email and encrypted password. Creating an account is optional and allows for faster checkout and order history access.
Customer service information, including messages or inquiries you submit via contact forms, email, or live chat. This helps us respond to your questions and provide support.
Marketing preferences, including opt-ins for newsletters, product launches, or promotional campaigns. You can unsubscribe at any time using the link in our emails or by contacting us directly.
We do not knowingly collect information from children under the age of 13. If you believe a child has provided personal information, please contact us and we will delete it promptly.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our obligations.
We use Google Analytics to understand how visitors use the Site. You can learn more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy
We use Stripe and PayPal to securely process payments. These providers are responsible for handling your payment data in accordance with PCI-DSS standards.
We use FIRST LINE to manage order fulfillment and shipping from our U.S. and international warehouses.
We may work with third-party advertising platforms to show you relevant ads based on your behavior, only if you have given consent.
We may share your information to comply with legal obligations, enforce our terms, or protect the rights and safety of our company, users, or others.
All partners and service providers are required to protect your personal data and use it only for the purposes agreed upon.
Behavioural Advertising
We may use your personal information to provide personalized advertising or marketing messages that we believe may be of interest to you.
You can opt out of targeted advertising by visiting the following sites:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Digital Advertising Alliance: https://optout.aboutads.info/
We respect your marketing preferences and do not sell your personal data to third parties.
Using Personal Information
We use your personal information to:
Provide and fulfill orders, including payment, shipping, and confirmations
Create and manage your customer account
Communicate with you about your orders, inquiries, or promotional offers
Send you marketing communications if you have opted in
Analyze and improve our website and customer experience
Detect and prevent fraud or misuse of our services
We only use your information for the purposes for which it was collected or as required by law.
Your Rights
If you are located in the European Economic Area or United Kingdom, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Object to or restrict certain processing
Request a copy of your data in a portable format
Withdraw your consent at any time (for marketing or cookies)
If you are a California resident, you have similar rights under the CCPA, including the right to access and delete your personal data, and the right to opt out of data selling (we do not sell data).
To exercise any of these rights, contact us at support@jtdunant.com. We will respond as required by law, typically within 30 days.
Retention
We keep your personal information only as long as necessary for the purposes for which it was collected.
Order and transaction records are typically kept for two years for legal and tax compliance
Customer support records are kept for up to two years
Account data is kept until you request deletion
Marketing preference data is retained until you unsubscribe
You may request deletion of your personal data at any time
Cookies
We use cookies to improve your experience on our website, analyze traffic, and serve targeted advertising.
The cookies we use include:
Strictly necessary cookies for core functions such as shopping cart and checkout
Performance cookies to analyze how visitors use our Site (e.g., Google Analytics)
Functionality cookies to remember your preferences and settings
Advertising cookies to deliver relevant marketing messages based on your behavior
You can manage your cookie preferences using the settings in your browser or through the cookie banner displayed when you first visit the Site.
By continuing to use the Site, you consent to our use of cookies unless you disable them.
Do Not Track
Our Site does not respond to “Do Not Track” signals from your browser, as there is currently no consistent industry standard for honoring such requests.
Changes
We may update this Privacy Policy to reflect changes to our practices, technology, or legal obligations.
When we make material changes, we will revise the “Effective Date” and may notify you through the Site or by email.
We encourage you to review this policy regularly to stay informed.
Contact
If you have questions about this policy, want to make a privacy request, or would like to file a complaint, please contact us at: support@jtdunant.com